Terms of Use

1. Terms and Definitions

1.1. In this User Agreement, unless the context expressly indicates otherwise, the following terms shall have the meanings set forth below:

• “Steam” / “Steam Service” — an online service operated by Valve Corporation, the owner of the rights to the Dota 2 game. The Doter2 Service is not affiliated with, endorsed by, supported by, or sponsored by Valve Corporation. All trademarks, images, item names, and other intellectual property belonging to third parties remain the property of their respective owners.
• “Owner” / “Administration” — the administration of the Service responsible for operating and maintaining the Website.
• “Inventory” — digital Dota 2 items or the right to receive or use items specified within a Case, subject to the applicable rules and terms of the Steam Service.
• “Personal Account” — a set of protected pages and functionality of the Website accessible after authorization through Steam.
• “User” — a legally capable individual who has reached the age of 18 or the applicable age of majority, owns a Steam account, and voluntarily accepts this Agreement. By registering on the Website, the User confirms that they satisfy the applicable age requirements.
• “Service” / “Website” / “Doter2” — the website available at doter2.com, including its information, texts, graphic elements, design, images, software, functionality, and other content.
• “Agreement” — this User Agreement.
• “Parties” — the Owner and the User.

1.2. Terms and definitions not expressly defined in this Agreement shall be interpreted in accordance with the context of this Agreement, applicable law, and generally accepted practices applicable to online services.

2. Entering into the Agreement

2.1. The version of this Agreement made available on the Website constitutes an offer by the Owner to enter into an agreement governing the use of the Service.

2.2. Acceptance of this Agreement constitutes the User’s full and unconditional consent to all of its terms, subject to any rights that cannot be waived under applicable mandatory law.

2.3. The User accepts this Agreement by authorizing on the Website through a Steam account and/or by continuing to use the Service after being given access to this Agreement.

3. Subject Matter of the Agreement

3.1. The Owner grants the User:

3.1.1. A royalty-free, limited, non-exclusive, non-transferable right to use the Website for its intended purpose;

3.1.2. A paid, limited, non-exclusive, non-transferable right to use a Case for its intended purpose, at the price displayed on the Website.

3.2. Such rights are granted for the period during which the Website and the relevant functionality remain available to the User.

3.3. The User is prohibited from:

• bypassing technical restrictions of the Service;
• reverse engineering, decompiling, disassembling, or otherwise attempting to obtain the source code or internal technology of the Website or Cases, except where such restriction is prohibited by mandatory law;
• copying the Website or its design without authorization;
• interfering with or modifying the Website’s functionality;
• granting third parties access to the Personal Account.

4. Website and Personal Account Functionality

4.1. The User may review the characteristics of Inventory available in Cases and obtain access to paid Case functionality.

4.2. Through the Personal Account, the User may:

4.2.1. Claim eligible Inventory to their Steam account;

4.2.2. Exchange eligible Inventory within the applicable period for bonus points that may be used within the Service.

5. Claiming and Exchanging Inventory

5.1. From the moment Inventory appears in the Personal Account, the User has one month to claim it to their Steam account or exchange it for bonus points, unless another period is expressly indicated on the Website.

5.2. Successful transfer of Inventory to Steam may require appropriate Steam account settings, including a public inventory and a valid Trade URL.

5.3. To request receipt of an item, the User must use the applicable “WITHDRAW TO STEAM” button or equivalent functionality on the Website.

5.4. Exchange. If an item is not claimed within the applicable period, it may automatically be exchanged for bonus points. Bonus points are not money, electronic money, stored value, or a bank deposit, are not exchangeable for cash, and are non-refundable except where otherwise required by applicable law.

5.5. Cancellation Policy. After the User requests an item and successfully accepts the corresponding Steam trade, cancellation is not permitted. In exceptional cases, support may review a compensation request. Any compensation offered by the Owner shall be discretionary unless otherwise required by applicable law. Abuse of compensation or cancellation mechanisms may result in restrictions or suspension of the User’s account.

6. Payments and Service Fees

6.1. The price for using a Case or other paid functionality is displayed on the Website before the corresponding transaction.

6.2. Payments may be made from funds previously credited to the User’s balance through an available payment service. The available balance is displayed in the Personal Account.

6.3. Payments are processed according to the conditions displayed on the Website and may additionally be subject to the terms, limits, fees, verification procedures, and technical requirements of the relevant payment provider.

6.4. A payment within the Service is considered completed when the corresponding amount is deducted from the User’s balance or otherwise confirmed by the Service or relevant payment provider.

7. Personal Data and Cookies

7.1. The Owner may process information and personal data provided by or relating to the User while the User interacts with the Website, including information received through Steam authorization.

7.2. Depending on the functionality used and the applicable legal requirements, processing may include collection, recording, organization, storage, updating, retrieval, use, disclosure, provision, transfer, including cross-border transfer where permitted, anonymization, restriction, deletion, and destruction of personal data.

7.3. Personal data may be processed for purposes including:

• providing and operating the Service;
• registering and maintaining the User’s account;
• processing transactions;
• providing Inventory;
• preventing fraud, abuse, and security incidents;
• providing technical support;
• complying with applicable legal obligations;
• sending service-related communications and, where permitted, marketing or promotional communications.

7.4. Where processing is based on consent, the User may withdraw such consent using the contact details published on the Website. Withdrawal of consent does not affect processing carried out before withdrawal and does not prevent further processing where another lawful basis applies.

7.5. Additional provisions concerning personal data and cookies may be set out in a separate Privacy Policy, Cookie Policy, or other document published on the Website. Where such a document contains more specific rules regarding personal data processing, those specific rules shall apply.

7.6. Payment card information may be processed by third-party payment providers. Where applicable, payment providers may use security standards including PCI DSS for card data processing.

8. Limitation of Liability

8.1. To the fullest extent permitted by applicable law, the Owner shall not be liable for losses resulting from unlawful actions of third parties, including unauthorized access to the User’s Personal Account, except where such loss results directly from the Owner’s breach of a mandatory legal obligation.

8.2. The Owner is not responsible for consequences resulting from the User disclosing their account credentials, Steam credentials, Trade URL, authentication information, or other access information to third parties.

8.3. The Website and its functionality are provided on an “as is” and “as available” basis, subject to any warranties that cannot lawfully be excluded.

8.4. The Owner does not guarantee that the Website, Cases, Personal Account, Inventory availability, payment methods, or other functionality will always be uninterrupted, error-free, secure, or available at any particular time.

8.5. The Owner shall not be liable for delays or failures caused by events beyond its reasonable control, including failures of hosting providers, telecommunications networks, Steam services, payment providers, third-party APIs, cyber incidents, infrastructure failures, or other circumstances beyond the Owner’s reasonable control.

8.6. Subject to applicable law, the Owner may assign or transfer its rights and obligations under this Agreement to another person or entity, including in connection with a corporate restructuring, transfer of the Service, or transfer of related assets or business operations.

8.7. The Owner’s liability shall be limited to the maximum extent permitted by applicable law and subject to any mandatory rights or remedies that cannot legally be excluded or restricted.

8.8. If the User breaches this Agreement, the Owner may suspend or terminate the User’s access to the Service, cancel affected transactions where appropriate, and take other measures reasonably necessary to protect the Service, other Users, and third parties.

9. Dispute Resolution

9.1. The Parties shall make reasonable efforts to resolve disputes arising from or relating to this Agreement through good-faith negotiations.

9.2. A Party may submit a written claim to the other Party. If the dispute is not resolved within 30 business days after receipt of the claim, either Party may refer the dispute to a court or other competent authority having jurisdiction under applicable law.

9.3. Nothing in this Agreement limits any mandatory right of a User to apply to a competent court, consumer protection authority, regulator, or other competent body where such right cannot legally be restricted.

10. Refund Policy

10.1. Payments made through the Website are considered final once the corresponding funds have been used for a Case, game, transaction, purchase, or other paid functionality. Unused funds may be refundable only where expressly provided by the Website, agreed by the Owner, or required by applicable law.

10.2. If the User initiates a chargeback or payment dispute, the Owner may temporarily restrict access to the User’s account or the disputed funds while the circumstances are investigated.

10.3. Nothing in this Refund Policy excludes refund, withdrawal, cancellation, or consumer rights that cannot legally be excluded under applicable mandatory law.

11. Electronic Communications

11.1. The Parties agree that communications relating to this Agreement may be conducted electronically.

11.2. Notifications, messages, requests, confirmations, and other communications sent through authorized email addresses or the Personal Account may be treated as communications from the corresponding Party, subject to applicable law.

11.3. Authorized electronic contact details include:

11.3.1. For the Owner: doter2site@proton.me

11.3.2. For the User: the email address and/or other contact information associated with the User’s Steam account or Personal Account.

11.4. Each Party is responsible for maintaining the confidentiality of its login credentials, authentication information, email access, and other information required to access its account.

11.5. Until the Owner receives notice that the User’s account or contact details have been compromised, the Owner may reasonably rely on actions performed through the User’s authenticated Personal Account.

11.6. The User must notify the Owner without undue delay if they become aware of unauthorized access to their Personal Account or circumstances that may compromise account security.

12. Amendments to the Agreement

12.1. The Owner may amend this Agreement by publishing an updated version on the Website.

12.2. Unless otherwise required by applicable law, the amended Agreement takes effect from the date specified in the updated version or from the moment of its publication.

12.3. Continued use of the Service after the updated Agreement takes effect constitutes acceptance of the updated terms. If the User does not agree with the updated Agreement, the User must stop using the Service.

13. Security Checks, AML and KYC

13.1. The Owner may verify the User’s identity, age, registration details, use of the Website, and payment transactions to prevent fraud, money laundering (AML), and breaches of this Agreement. The need for and scope of checks shall be determined with regard to identified risks and applicable law. The Owner may request necessary supporting information and documents.

13.2. For these checks, the Owner may, on lawful grounds, share necessary data with specialized KYC/AML providers and cross-check information against lawfully accessible databases and official sanctions lists. Data processing, including cross-border transfers, shall comply with Section 7 of this Agreement and applicable personal data protection requirements.

13.3. Where reasonably necessary, the Owner may request verification of an identity document and biometric identity and liveness verification (ID-Liveness), including a real-time facial scan and comparison with the photograph in the document, either directly or through a KYC provider. Biometric data may be processed only on a basis permitted by law, with separate consent obtained where required.

13.4. The User must not submit forged documents, another person’s data, or false information, or use deepfakes, photographs, prerecorded videos, or other methods to impersonate another person or bypass verification. A technical error alone shall not be treated as falsification.

13.5. If the User refuses a necessary and lawfully requested check or the check cannot be completed, the Owner may temporarily restrict access to the relevant Personal Account functionality, payment transactions, and the claiming of Inventory pending clarification. Where falsification is established, the Owner may terminate access to the Service, cancel transactions affected by the breach, and revoke improperly obtained bonuses. Measures must be proportionate to the risks and the breach, comply with applicable law, and be reviewed when their grounds no longer apply. Refusal or unsuccessful verification alone shall not result in the forfeiture of lawfully acquired funds or Inventory. The User may contact support to request a review of restrictions.

14. Errors and Vulnerabilities

14.1. Obligation to report Errors. The User must promptly notify the Administration of technical errors, malfunctions, vulnerabilities, or other defects that may materially affect the operation or security of the Service (“Errors”).

14.2. Prohibition on exploitation. The User is prohibited from:

14.2.1. knowingly exploiting Errors to obtain funds, Inventory, bonus points, discounts, increased balances, or any other unauthorized benefit;

14.2.2. knowingly using, distributing, selling, or disclosing information about Errors for the purpose of obtaining unauthorized benefits, facilitating abuse, or causing harm to the Service, the Owner, other Users, or third parties.

14.3. Right to correction. Where the Owner reasonably determines that an Error has been exploited, the Owner may, subject to applicable law:

14.3.1. correct, cancel, reverse, or revoke balances, funds, items, bonus points, or other digital assets obtained as a result of exploitation;

14.3.2. reverse or cancel transactions affected by the Error;

14.3.3. temporarily or permanently restrict access to an account involved in deliberate exploitation.

14.4. The Owner shall not be responsible for losses resulting from a User’s deliberate exploitation of an Error or knowingly malfunctioning functionality, to the fullest extent permitted by applicable law.

15. Disclaimer of Warranties

15.1. The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, the Administration makes no guarantee of uninterrupted or error-free operation or that the Service will meet every individual User’s expectations.

15.2. To the fullest extent permitted by applicable law, the Administration shall not be liable for indirect, incidental, consequential, special, punitive, or similar damages resulting from use of or inability to use the Service.

15.3. Where limitation of liability is permitted, the maximum aggregate liability of the Owner arising from use of the paid functionality of the Service shall not exceed the amount paid by the relevant User for the affected paid functionality during the period giving rise to the claim, except where a different limitation is required by mandatory law.

15.4. Nothing in this Agreement excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

16. Miscellaneous Provisions

16.1. The Administration may make technical or functional changes to the Service, including correcting Errors, implementing security measures, releasing updates, modifying functionality, or introducing new features.

16.2. Where reasonably necessary to correct an Error, security incident, fraudulent transaction, or abuse of the Service, the Administration may adjust balances, reverse transactions, revoke improperly awarded Inventory or other digital benefits, and take other proportionate corrective measures.

16.3. If any provision of this Agreement is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in effect to the maximum extent permitted by applicable law.

16.4. Failure by the Owner to exercise or enforce any right under this Agreement shall not constitute a waiver of that right.

17. Intellectual Property

17.1. All rights to the Website’s design, Doter2 logo, software, source code, texts, graphics, interface elements, databases, and other materials created for or owned by the Service belong to the Owner or their respective rights holders.

17.2. No provision of this Agreement transfers intellectual property ownership to the User.

17.3. Use, reproduction, distribution, modification, publication, or commercial exploitation of protected materials without authorization from the relevant rights holder is prohibited, except where expressly permitted by applicable law.

17.4. Third-party trademarks, Dota 2 game content, item names, images, and other third-party intellectual property remain the property of their respective owners.

18. Contact Information

18.1. For questions relating to the operation of the Service or this Agreement, Users may contact the Administration through the official communication channels published on the Website or by email at:

doter2site@proton.me

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