Cases, shards, deposits and withdrawals in brief
Here you will find answers about cases, shards, deposits and item withdrawals on Doter2. If you can't find an answer, write to the support chat or send an email; the contacts are on this page.
Sign in with Steam, choose a case and review its contents and opening conditions. A paid case requires a balance. To receive items in Steam, add your Trade URL and make sure your account can trade.
Use the sign-in button on Doter2. Before entering your details, check the exact host name of the sign-in page: steamcommunity.com. An address that only starts the same way does not prove the site is genuine. Never share your Steam password or codes with support staff or other users.
In Steam, open Inventory, then Trade Offers and the “Who can send me Trade Offers?” section. Copy the Trade URL into your Doter2 profile. If you change the link, update it on the site as well.
The Doter2 User Agreement allows the service to be used from the age of 18. Read the terms of service before you start.
No. It is an independent platform. Item names and images belong to their respective rights holders.
Shards are Doter2's in-game currency: case prices, item prices and your balance are shown in them. One shard equals one unit of your balance currency, for example 1 ₽ or $1. You top up your balance in regular currency.
Top up your balance with a bank card, cryptocurrency or a gift card. You choose the method in the top-up window, and the final amount is shown before you confirm.
Check the payment status with the payment provider. If the funds have not appeared on Doter2 within two hours, contact support and include the time, amount and payment ID. Never send your password, confirmation codes or full card details.
Every outcome has a published probability. Review the contents list before opening. An item being on the list does not mean it will drop within the number of openings you choose.
On the case page, open the info icon next to the item. On desktop and mobile, use the tooltip control available there. Check the probability of the exact item you are interested in.
It shows the opening mechanics without charging your balance or crediting an item. A demo result is not added to your inventory and does not predict the result of a paid opening.
Paid case pages let you choose how many to open, including 10. Before confirming, check the number of openings and the total cost. Free cases have their own conditions.
Sign in with Steam and pick a free case in the catalog. Each case page lists its opening conditions. The item you get appears in your Doter2 inventory, and you can withdraw it to Steam.
Opening a free case costs nothing. Some free cases have conditions, such as a deposit total over a period or a cooldown between openings. The case page lists them.
The coloured bar at the bottom of an item card shows its rarity, from Common, Uncommon, Rare, Mythical and Legendary to Ancient, Immortal and Arcana, the rarest. The rarer the item, the lower its drop chance; the exact probability is listed in the case contents.
No. Doter2 cases are the platform's own sets with published contents and probabilities. Treasures are opened inside Dota 2 under Valve's rules. Items from Doter2 cases are Steam items that you can withdraw to your account.
You choose a stake and a target item; the result depends on the probability shown. If the upgrade fails, the stake is lost. See the upgrade section for details.
In your Doter2 inventory, select the item and click “Withdraw to Steam”. Check the trade offer in Steam and accept it. You need a valid Trade URL, an inventory that is public as the Doter2 terms require, and an account that can trade.
Doter2 offers fast item withdrawals. Click “Withdraw to Steam” in your inventory on the site and accept the incoming trade offer in Steam. Once the trade is confirmed, the item arrives in Steam. If the offer does not arrive, check the request status and contact support.
Check your Trade URL, your inventory privacy settings and any Steam messages about account restrictions. Then check the status of your Doter2 request. If the reason is unclear, tell support the item name and the time of the request.
Steam holds trades for up to 15 days if the Steam Guard Mobile Authenticator has been active on your account for less than 7 days. Turn it on in advance and the trade offer arrives without a hold. Steam shows the exact hold period in the trade window.
Until the trade offer is accepted, contact support and we will check the request status. A trade that has been accepted in Steam cannot be reversed.
Follow Doter2 announcements and the official Telegram channel. For each offer, check the expiry date, activation conditions and limits. An old post does not mean the promo code still works.
Sign in, open the “Friends” section and read the current terms. Check the reward rate and accrual rules in the program itself.
Support is available 24/7. Write in the site chat or send an email; both options are on this page.